Support Information

Are you having trouble accessing your materials?

Please review our best practices which solve many common issues

  • Keep Your Web Browser Updated

    We only support the latest 2 versions of web browsers. Check to see if your web browser needs updating with instructions how:

  • Use a Supported Desktop Brower

    - Chrome
    - Firefox
    - Microsoft Edge
    - Safari

  • Use a Supported Mobile Browser

    - Chrome
    - Firefox
    - iOS Safari (11 and up)
    - Samsung Internet

  • View Slideshows on Computers/Tablets

    PowerPoint slides are most easily viewed on a computer or tablet, though they are still accessible on the phone.

  • Know How to Download PDFs

    First, click on the PDF lesson. Then, find the download icon in the upper right hand corner of the course player and click to download.

  • Check System Requirements

    - Javascript enabled
    - PDF plugin
    - Graphic and audio output capability
    - Min recommended internet speed: 5Mbps

Get Oriented

Helpful Guides on Your Student Dashboard

  • Player Guide

    A quick 1-minute walkthrough of your course player. Open any program from your Dashboard & click ⍰ in the upper right corner to open "Player Guide Help".

  • New Student Orientation

    Watch the New Student Orientation located near the top of your Dashboard. This only takes 10 minutes!

  • Help and Support Bar

    Scroll to the bottom of your Student Dashboard for quick tip guides on: Using the Course Player, Technical Tips, Community Discussion Boards & Zoom.

Frequently Asked Questions

Click on the arrows to expand/contract

  • How do I access the course/workshop/retreat?

    Visit "My Dashboard"

    All of your content is hosted on your dashboard. Log-in with the above link. After logging in, click on "MY DASHBOARD" at the top of the page to view all the programs you are enrolled in. From there, simply click your program's icon to begin or resume.

  • What is my sign-in ID?

    Your user ID for signing in is the same e-mail address or linked login (Facebook/Gmail) you used to create an account and enroll.

    If you can't remember, please e-mail us with your name and the course you enrolled in and we will help you get logged in.

  • What if I forget my password?

    If you ever forget your password, you can reset it here:
    Reset Password

  • How do I change/delete a saved credit card?

    Stored credit cards can be managed from the Billing section of your Account.

    For more information, please visit:
    Guide to change/delete a saved credit card.

  • I need help! Who do I contact?

    For all needs and questions about the course content, you may e-mail us at:

    For technical issues, please contact:

Still need help?

support @

Please include the following info so we can better assist you

  • Name of course or workshop

  • What browser you are using

  • What device (laptop, computer, mobile or tablet)

  • What operating system (Microsoft, iOS, Android, etc)

  • If possible, please send a photo or screenshot of the issue